Privacy Policy - Alternative Health Products, Naturopath

NATURA SANAT NATUROPATHY – Privacy Policy

Introduction and Purpose:

This website is owned and operated by Natura Sanat Naturopathy, ABN:  51551067624

Natura Sanat Naturopathy is committed to protecting your privacy. We are also committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (the Privacy Act and Principles).  

This policy explains how your personal information (which may include sensitive information such as your health information) is collected, used and managed by our business or through our website and mobile applications. 

Please read this policy carefully. By providing your personal information to us, you consent to us collecting, holding, using and sharing your personal information in accordance with this policy. . 

What is personal information?

In this policy, ‘personal information’ has the meaning given in the Privacy Act and Principles. Generally, it is information that can be used to personally identify you. This may include things like your name, address, telephone number, email address, occupation, and health information.

What personal information do we collect and hold?

The types of personal information we may collect about you include:

• personal details such as your name, date of birth/age, gender, marital status, and occupation
• contact details such as your address, postcode, email addresses, mobile and landline phone numbers
• health related information including current health and medical history, family history, medications or current treatments
• your payment information, such as credit card details, if you purchase products or services from us
• details of products and services you have enquired about or purchased from us, together with any additional information needed to respond to your enquiries and deliver those products and services
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
• information regarding your access and use of our website and mobile applications, including through the use of Internet cookies
• any additional personal information that you provide to us, directly or indirectly, through your use of our website, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
• any other personal information requested by us and/or provided by you or a third party during our communications.

How do we collect your personal information?

Personal information is collected in several different ways including:

• when you purchase a product or service from us, including via our website, over the phone or email
• when you book a consultation or other service
• when you subscribe to our newsletter or mailing list
• when you attend a workshop, course, seminar, or other event we host or present
• when you participate in or sign up for any offering, including, group programs, ebooks, or other free or paid offerings
• when you correspond with us on social media platforms such as Facebook and Instagram
• when you contact us with a question, comment or enquiry
• when you visit our website.

 Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties (for example, other health practitioners). In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

 Why do we collect, use, hold and share your personal information?

We may collect, hold, use and disclose personal information for the following purposes:

• to provide you with our products and services, such as to provide personalised recommendations and education for you, and where necessary provide integrative healthcare (in working with other healthcare providers and services)
• to contact and communicate with you
• for legally required internal record keeping and administrative purposes
• for analytics, market research and business development
• to enable you to access and use this website, associated applications and social media platforms
• to run competitions and/or offer additional benefits to you
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
• to comply with our legal obligations and resolve any disputes that we may have
• to otherwise operate and administer our business.

 Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Due to the nature of our business, we may collect sensitive personal information from you such as your health information. This sensitive information will be used by us only

• for the primary purpose for which it was obtained

• for a secondary purpose that is directly related to the primary purpose

• with your consent; or where required or authorised by law.

 Cookies 

We may use cookies on our website. Cookies are small text files placed in your computer's browser to store your preferences. Cookies do not provide personally identifiable information. However, they provide us with information about how you interact with our website. When you choose to provide our website with personal information, this information may be linked to the data stored in the cookie.

Most web browsers accept cookies automatically. Cookies can be disabled however, this may interfere with functionality of our website.

Who do we share your personal information with? 

We may share your personal information

• when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety
• when you are unable to act on your own behalf due to a health condition, we may need to discuss your health information with relatives or emergency contacts, in order to ensure that you are provided with appropriate care
• with third party service providers to enable them to provide their services, such as IT service providers, data storage, web-hosting and server providers, debt collectors, marketing or advertising providers, our client management system, professional advisors and payment systems operators
• people you authorise us to correspond with as reasonably required to carry out your instructions for testing, nutraceutical and supplement prescriptions
• third party service providers who assist us with archival, auditing, accounting, legal, business consulting, website, or technology services
• with sponsors or promoters of any competition we run
• with credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
• with courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
• with third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia, including USA
• with third parties to collect and process data, such as Google Analytics. This may include parties that store data outside of Australia
• when there is a statutory requirement to share certain personal information (e.g. some diseases require mandatory notification).

Communications and marketing

We may from time to time use your personal information in order to communicate and market our products and services to you via newsletters, email invitations and updates about our products and/or services, workshops, courses, and events. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).  You may opt out of direct marketing at any time by notifying us in writing or by using the opt-out facilities provided in the communication. 

We do not provide your personal information to other organisations for the purposes of direct marketing.

Disclosure of information outside the jurisdiction of collection

We use all reasonable means to protect the confidentiality of your personal information while in our possession or control. To the extent that we do share your personal information with a third party, we will request that party to comply with the privacy standards as described in this privacy policy. However, some of our service providers may be overseas and may not be subject to the Privacy Act and Principles.

How do we store and protect your personal information?

We store your personal information in a manner that reasonably protects it from misuse interference, loss, and from unauthorised access, modification or disclosure.  If you communicate with us via electronic means such as email, Zoom, Skype, or social media platforms, we do not have full control over transmission or storage of personal information disclosed. By participating in such forms of communication you accept that there is an inherent risk of disclosure or loss of your personal information for which we cannot be held responsible.

We will destroy or de-identify your personal information when it is no longer needed for the purpose for which it was obtained, except where we have a legal obligation to retain such information, such as your health information and client records, which will store for a minimum of 7 years. We will never permanently store complete credit card details.

Links 

We may provide links to third party websites. Please note we do not have any control over such websites and are therefore not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites, which are not governed by this policy.

How can you access your personal information?

If you wish to access your Personal Information, please contact us in writing. While we will not charge any fee for your access request, we may at our discretion, charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. 

Policy updates

This Policy may change from time to time and is available on our website or upon request.

How can you lodge a privacy-related complaint, and how will the complaint be handled?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to ns.naturopath@gmail.com. We will then attempt to resolve it within 72 hours. 

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.

For more information

If you have any questions about the content of this policy, please contact us at:

Natura Sanat Naturopathy -  ABN: 51 551 067 624

ns.naturopath@gmail.com